Welcome to [Trendy Ip Shop]! We are based in China and ship directly to your doorsteps worldwide with a focus on providing reliable and affordable international shipping to the North America, Europe, and other developed regions. We’ve designed this policy to give you a clear and transparent understanding of our shipping process.
Our Promise to You：
📦 Transparent Pricing:
No hidden fees. Shipping costs are clearly calculated at checkout.
🚀 Tracked Delivery:
Every order includes a full online tracking number.
🛃 Smooth Customs Process:
We handle export formalities and provide all necessary commercial documents.
⏱️ Estimated Timelines:
We provide reliable delivery windows so you know exactly when to expect your order.
1. Shipping Destinations & Delivery Times
We currently offer fast and economical shipping to the following key regions. All timelines are counted from the day your order is dispatched (not the order date) and are business day estimates. Delays may occasionally occur due to customs inspections, holidays, or unforeseen logistical events.
| Destination | Key Countries Covered | Economy/Standard Shipping | Fast/Expedited Shipping | Notes |
|---|---|---|---|---|
| North America | USA, Canada | 12 – 22 Business Days | 7 – 12 Business Days (e.g., DHL) | Final delivery by local postal service (e.g., USPS, Canada Post). |
| European Union | Germany, France, Italy, Spain, etc. | 10 – 18 Business Days | 5 – 10 Business Days | Cleared through EU logistics hub, then local delivery. |
| United Kingdom | UK | 12 – 20 Business Days | 6 – 12 Business Days | Independent customs clearance post-Brexit. |
| Australia & NZ | Australia, New Zealand | 10 – 18 Business Days | 6 – 12 Business Days | Usually no additional duty for low-value goods. |
2. Shipping Costs
We strive to keep shipping costs low and predictable.
- Free Shipping Threshold: Enjoy FREE Standard Shipping on all orders over [Such As: $69.99] to the US and EU!
- Standard Rate: For orders below the threshold, a flat rate shipping fee of [Such As: $4.99] will be applied at checkout.
- Expedited Shipping: Faster delivery options (when available) will be displayed and calculated at checkout based on your location and cart contents.
- Real-Time Calculation: The most accurate shipping cost for your specific order and address will always be displayed on the cart and checkout pages before you pay.
3. Duties, Taxes & Customs Clearance
This is a critical aspect of international shipping. Please read carefully.
- General Rule: According to the laws of the destination country, imported goods may be subject to customs duties, import taxes (like VAT or GST), and handling fees. The recipient is legally responsible for paying these charges.
- For Customers in the United States:
- The United States provides a de minimis value of USD $800. Most of our orders qualify for duty-free entry. However, in rare cases, duties may still apply.
- For Customers in the European Union & United Kingdom (Crucial Information):
- As of July 1, 2021, all goods entering the EU are subject to Value Added Tax (VAT).
- For a seamless experience, we have registered for and use the IOSS (Import One-Stop Shop) scheme.
- What this means for you: The EU VAT is already included in your total price at checkout. Your package will be marked with our IOSS number, allowing it to clear customs quickly. You should NOT be asked to pay any additional VAT or clearance fees to the carrier upon delivery. This prevents unexpected costs and delays.
- Note: For high-value shipments exceeding a country’s duty threshold (e.g., over €150 in Germany), customs duties may still apply and are the responsibility of the recipient.
- Recommendation: If you are unsure about your country’s import policies, we recommend contacting your local customs office for guidance before placing an order.
4. Order Processing, Tracking & Delivery
- Order Processing Time: We require 3-5 business days to process and dispatch your order after payment confirmation. This does not include weekends or Chinese public holidays. Pre-order or custom items will have their processing time clearly stated on the product page.
- Shipment Confirmation & Tracking: Once your order ships, you will receive a shipment confirmation email containing your tracking number. You can track your package:
- Via the link in your email.
- On the “Order Status” page in your account.
- Directly on the carrier’s website (e.g., 17Track, USPS, DHL, Royal Mail).
- Delivery Process: Your journey follows these steps:
- Dispatched: Order leaves our warehouse in China.
- In Transit: Package is on a flight/ship to your country.
- Customs Clearance: Package clears import customs (we provide all documents).
- Local Delivery: Handed to your local postal service or courier for final delivery.
- Delivered!
5. What If Something Goes Wrong?
- Lost or Damaged Parcel:
- While rare, if your tracking shows no updates for more than 15 business days past the estimated delivery date, or if the package arrives severely damaged, please contact us immediately.
- We will initiate an investigation with the logistics provider and work towards a resolution, which may be a replacement or a full refund.
- Incorrect Shipping Address:
- Please double-check your shipping address at checkout. We are not liable for packages shipped to an address provided incorrectly. If you need to change the address, contact us immediately before the order ships. Changes after dispatch are not possible.
- Customs Delays:
- We cannot control the speed at which customs authorities process packages. If your package is held at customs, we will provide all necessary documentation to assist but are not responsible for delays or any additional charges imposed by customs.
- Failed Delivery Attempts:
- Carriers will typically leave a notice. It is your responsibility to follow their instructions for redelivery or pickup. Unclaimed packages may be returned to us, and a refund (minus original shipping costs) or reshipment (with additional shipping fees) will be offered.
6. Frequently Asked Questions (FAQ)
Q: Where do you ship from?
A: All orders are shipped directly from our fulfillment warehouses in China, leveraging optimized global logistics networks.
Q: My tracking hasn’t updated for several days. Is this normal?
A: Yes, this is common during international air transit or while the package is undergoing customs processing. Please allow 3-5 business days for updates.
Q: Can I combine multiple orders or change my order after placing it?
A: Please contact us as soon as possible. We can combine orders or make changes only if they have not yet been prepared for shipment.
Q: What is your return/exchange policy for defective or wrong items?
A: Please refer to our separate [Return & Refund Policy] for details on post-delivery issues. For damage incurred during transit, follow the “Lost or Damaged Parcel” steps above.
Q: Who do I contact for shipping questions?
A: For any questions not covered here, please reach out to our friendly customer service team at: [jiaxun2023@Outlook.com].
Thank you for choosing [Trendy Ip Shop]! We appreciate your business.